Nutropia - Perfect Meals for an Imperfect World  

  • ENTERING STOP DATES AND POSTPONING SERVICE:
    We take pride in providing you with the highest quality of food possible. As you know, your meals are prepared fresh every single day. Therefore, when you put your program on hold (insert “stop dates”), we require two days notice, before the hour of 3:00 PM to ensure your needs are met. You may suspend your program at any time, however if you do not call or email us before 3:00 PM of the two days notice, your food program will be submitted without adjustments and prepared as usual and unfortunately we will not be able to provide a credit.

  • BILLING:
    In order to provide our clients with the largest variety and freshest food possible, we must order from our purveyors 1 week in advance. Therefore, re-billing takes place five (5) days prior to each new cycle. A Nutropia team member will be in contact with you via phone and/or email prior to the conclusion of your first cycle so to confirm your desire to continue on the Nutropia Program. Following your first cycle, should you wish to discontinue the Nutropia Program, it is your responsibility to inform us prior to the five (5) day re-billing period. Failure to inform us in a timely fashion of your desire to discontinue service for any reason will result in your program being subject to our cancellation policy.
  • PROGRAM CANCELLATION POLICY:
    As stated above, we place orders from our purveyors 1 week in advance. Therefore all canceled programs will be subject to a Five (5) day cancellation fee prorated back to the rate of the last full cycle actually completed. Additionally, all processing fees incurred as a result of issuing a refund are your financial responsibility. Refunds are issued within thirty (30) business days. *Due to the substantial discount applied to all programs above 30 days, these programs are non-refundable.
  • NUTROPIA TOTE BAGS:
    Cooler totes and icepacks are the property of Nutropia and must be returned DAILY in similar condition as they were delivered. Do not return the bags with anything but our icepacks left in them. Please leave the bag(s) out each night because your delivery people have limited space in their cars. If a few pile up, kindly leave them out ASAP. For any unreturned property, a re-stocking fee of $25/bag and $10/set of icepacks will apply if you discontinue the service. If a bag pick up is scheduled and confirmed at the conclusion of your program, and bags are not left out, a $25 fee will be applied to your account.
  • THE NUTROPIA LEGAL DISCLAIMR:
    As always, consult with a Physician before beginning any nutritional, diet and/or exercise program Nutropia makes no guarantees or medical claims.

    We are always here to help! Feel free to call us anytime: 866.877.LIFE (5433).
    *All prices subject to change